Privacy Policy

Legal Information for Dear Hotel:  

Name of the Hotel: Dear Hotel Address for the Hotel: Gran Via 80 28013, Madrid (Spain) Company Name: SECA s.a. A-39045075 Registered Company Address: Avda Manuel García Lago 9, Santander 39005 Contact Phone No. / Email Address: +34 914 123 200 /

Legal Information for the Booking Engine:  

Name of Company: Automatic Netware Limited, trading as Bookassist Company Number: IE312796 Registered Address: 35 Fitzwilliam Place, Dublin 2, Ireland Contact Phone No. / Email Address: +353 1 676 2913 / Website:  

General conditions  

The privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. The Hotel will not disclose identifiable user information to any third party without consent. What information is collected about you? How do we use it?  

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name, email address, postal address and/or phone number.  

In the event you opt to provide us with this information, we will only use it for the purpose specified. Information collected on the Site may be used to: enter your email in our promotions, send marketing communications or surveys to you, respond to your questions or suggestions, improve the quality of your visit to our site. You can opt-out of any communication by emailing the Hotel at

Secure Reservations  

If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a Booking Engine provided by our booking management system partner, Bookassist. We understand that security remains the primary concern of online consumers and have chosen our Booking Engine partner carefully. All information sent to this site, if in an SSL session, is encrypted and protected against disclosure to third parties. Bookassist are certified as compliant with PCI DSS (Payment Card Industry Data Security Standards). Protecting your information  

We want to ensure that visitors to our Site feel confident about using the Site to plan and book their accommodation. The Hotel is committed to protecting the information we collect. The Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Children's Privacy & Parental Consent  

Please be aware that the Hotel has not designed this Site for, and does not intend for it to be used by anyone under age of 18 years. Accordingly, this Site should not be used by anyone under the age of 18 years. Our Privacy Policy prohibits us from accepting users who are under the age of 18 years. The Hotel specifically requests that persons under the age of 18 years do not use this Site or submit or post information to the Site. Should the Hotel inadvertently acquire personal information or other data from users under the age of 18 years, the Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact that the user under age 18 years used the Site and submitted personal information without solicitation by or permission from the Hotel. Links Provided To Other Sites  

The Hotel may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same Privacy Policy as the Hotel. Therefore, we are not responsible for the Privacy Policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site. We urge you to contact the relevant parties controlling these third party sites or accessing their on-line policies for the relevant information about their data collection practices and privacy policies before submitting any personal information or other sensitive data.

Your Consent To This Privacy Policy  

Use of the Site signifies your consent on your behalf and on behalf of others you are representing and whose information you submit (if any), to this on-line Privacy Policy and the terms of use of this Site, including the collection and use of information by the Hotel, as described in this statement. Policy Modifications  

The Hotel reserves the right to change this Privacy Policy at any time and to publish changes without specific notification to the users of the Site. Contacting the Hotel  

In the event of any questions concerning this Privacy Policy please contact The Hotel at +34 902 090 046 or This Security, Privacy and Cookies Policy applies to our Hotel's Website.

1. Security  

Our Hotel has engaged Bookassist to provide their Booking Engine service to us. VeriSign Security Certificate  

Bookassist is verified as a service provider through the VeriSign Certification Authority. Follow this link to learn more:  

about SSL certificates

Credit Card Security  

The credit card details page of Bookassist is protected by powerful Secure Sockets Layer (SSL) encryption technology. SSL encrypts your name, credit card number and expiry date before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone. This ensures that your credit card details will remain completely confidential while in transit. SSL safe connection and secure transaction technology has effectively protected hundreds of thousands of Bookassist customers who have transmitted their credit card numbers online and made a purchase since Bookassist launched its online services in 1999.  

Additionally, credit card usage is verified directly through a live secure connection with the banking system at time of debiting. This ensures that known stolen cards cannot be used and fraudulent transactions are minimized for consumer and hotel benefit.

2. Privacy Statement  

This privacy statement refers to our Website and the systems of Automatic Netware Limited trading as Bookassist.  

We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy. Please take the time to review this document.  

Why do we collect information?  

Collecting information provides specific benefits to you, our website visitor Information is collected in order to facilitate the reservation process between you the customer and the accommodation provider, to facilitate the purchase of e-vouchers, to offer additional services to you where you consent to such offers and/or to help us improve this process for your future use.  

For what purpose(s) do we collect information?  

Completing or supporting an activity, namely the reservation process or e-voucher purchase process Voluntary customer registration process Statistical usage of the system to facilitate improvements No other use is made of the collected information, in particular the information is never passed to third parties without permission  

Who has access to some or all of the information we collect?  

Bookassist, its branches and its subsidiary companies Accommodation services possibly not sharing our privacy policy Financial clearing services possibly not sharing our privacy policy Legal authorities where authorized to do so  

What access do we grant our visitors to the information we collect concerning them?

Access is given to all collected information at any time on request  

If you believe that our websites or systems have collected incorrect information or if you would like to dispute any information, please contact us.  

To contact Bookassist, please see office contact details on  

To contact our Hotel, please see the contact details on our Website.